If an order was paid with a store credit (in full), it will not qualify for any perks points.
Please check the FSA Perks® dashboard here to see if your order is reflected in your activity summary. If the activity does not show up after 3 days from the date of your order, please reach out to us at firstname.lastname@example.org and our Customer Service team will be happy to help. Please include your order number in the email to expedite the process. You can find your order number in the order confirmation email you receive after placing your order.