Hi, we are very sorry this has happened to you, but let's fix this right away! Here, you have a couple options.
1. Would you like a replacement? We will be able to process a replacement right away. This will take about 1-2 business days to process. A shipping confirmation will be e-mailed to you once the package is picked up by the carrier.
2. Would you like store credit for the item?
3. Would you like a refund for the missing item?
If you have not emailed info@fsastore.com your issue and request, please do so. If you have already emailed info@fsastore.com, a customer service representative will be with you shortly to get this sorted out!
Comments
1 comment
Good afternoon,
I tried to call you today Thursday March 15 but the reception was slow, that is the a FSA person told me, so I writing again because I did not receive any notification about you, please help me with my package that I did not receive it on Saturday March 10, I asked to the neighbors and they did not saw any package in front of my house, I have security cameras and it not appear any person leaving a package in front of my house on Saturday March 10, they are the all items that I never received, now what is the process?
My order #3042334
SKU Description Quantity Price
140278 Lactaid Fast Act Lactase Enzyme Supplement, Caplets, 60 ea 1 $15.59
287166 Pedifix Visco-Gel Toe Spacers Large, 2 ea 1 $4.99
423570 Pedifix Visco-Gel Bunion Guard 2 $19.00
286541 Banana Boat Aloe Vera with Vitamin E Sunscreen Lip Balm SPF 45, 0.15 oz 3 $8.97
422952 Vichy Idéal Capital Soleil SPF 60 Ultra-Light Body and Face Sunscreen with Antioxidants and Vitamin E, 1.7 Fl. Oz. 1 $30.50
422723 Boogie Wipes Saline Nose Wipes, Fresh Scent, 45 ea 1 $5.99
422932 BSN Jobst® For Men Knee-High Ribbed Extra Firm Compression Socks, Closed Toe, Large, Black 2
Total: $139.98
Anabel Mosqueda
amosqueda@eriehouse.org
cell 312-730-2180
Direct phone:312-432-2267.
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