Hi, we are very sorry this has happened to you, but let's fix this right away! Here, you have a couple options.
1. Would you like a replacement? We will be able to process a replacement right away. This will take about 1-2 business days to process. A shipping confirmation will be e-mailed to you once the package is picked up by the carrier.
2. Would you like store credit for the item?
3. Would you like a refund for the missing item?
If you have not emailed email@example.com your issue and request, please do so. If you have already emailed firstname.lastname@example.org, a customer service representative will be with you shortly to get this sorted out!