Help Center
Coupons
Delivery
Returns
Perks Points
- How can I retain my tier status beyond one additional calendar year after I achieve status?
- After I achieve a higher tier status within the FSA Perks Program, does my status expire?
- When do I start earning the points multiplier after qualifying into a higher tier?
- How are points multipliers applied to the points that I earn?
- What do I get when I achieve a different tier status within the FSA Perks Program?
- How do I achieve FSA Perks Gold status?
Over-the-counter Prescription
- Where can I access the over-the-counter prescription process page?
- I have prescriptions for some FSA "eligible-with-prescription" items in my cart, but not all of them. What should I do?
- How long does it take to process my prescription?
- Is an OTC prescription different from a regular prescription?
- I do not have an FSA debit card. Can I still submit prescriptions to FSAstore.com for processing?
- How do I distinguish products that do require prescription from products that do not?
Eligibility
- Can I use my FSA to purchase a metro card?
- Can FSAs be used to cover education expenses?
- Can I use an FSA for out of network doctors?
- Can I use my FSA to pay for exercise programs?
- What happens if I used my FSA for services covered under my healthcare?
- Are vitamins FSA eligible
Payment
- Can I use my FSA card for someone else?
- What to do if you accidentally used the wrong card during checkout?
- What happens if I don't have enough in my FSA account?
- Do you have any discount codes (coupons)?
- Do you accept my FSA Debit Card?
- Do you accept insurance?
Account
Orders
- What to do if you forget the email you placed your order with.
- How do I remove a coupon from my order?
- How do I place an order on the site?
- How do I place an order over the phone?
- I have an issue with my contacts or glasses order.
- How do I receive a receipt for my order?
General
- Can I submit a claim for a service that was performed in 2016 but I paid for in 2017?
- Can you withdraw money from your FSA card?
- Is there a dollar amount that can carry over to next year?
- I would like the contact information of my FSA provider.
- Will you match a price I found on another site?
- Is the data I submit kept secure and private?