FAQs
Accounts - Eligibility - Returns - Order Management & More
Orders
Account
- How do I unsubscribe from email marketing?
- WHOOP device & membership support
- Can you send me a new FSA card?
- Can I sign in using my Google account?
- I forgot my password, how can I reset it?
- How do I change my shipping/billing address on my account?
Payment and Coupons
- Will my order be subject to sales tax?
- Where can I find my store credit and how do I use it?
- How can I split my payment?
- Do you accept insurance?
- Do I have to submit receipts for my purchases?
- Where is my refund?
Shipping and Delivery
- I received the wrong quantity in my order.
- My item is faulty/missing a piece. What should I do?
- What’s your shipping policy?
- How long will it take for my order to ship?
- I received someone else's order, what should I do?
- Do you ship outside the U.S.?